Terms and Conditions

In these terms and conditions the following terms have the following meanings:

‘Accommodation’ means the property shown in the confirmation invoice ‘Agreement’ means the agreement between David and Nicola Smith and the Visitor for the holiday rental of Accommodation on these Terms and Conditions; ‘Visitor’ means the person named in the confirmation invoice. “Owners” means David and Nicola Smith

1.    Agreement

  1. The Owners permit the Visitor to occupy the Accommodation for the holiday period shown in the confirmation invoice together with the use of its contents.
  2. The Visitor will be responsible for all payments and for any damage, other than that covered under the non-refundable accidental damage waiver fee (see paragraph 11), whether caused by the Visitor or his or her party and shall make his or her party fully aware of these Terms and Conditions.

2.    Price Changes

  1. Holiday prices are reviewed each year in autumn, for the coming calendar year. Once prices are reviewed, the price for each Visitor’s booking is confirmed on their confirmation invoice.
  2. If the Visitor has booked in advance of the price review, and the price for their holiday has changed as a result of the review, the Owners will notify the Visitor in writing as soon as possible. The Owners will then ask the Visitor to confirm the booking at the agreed new price, or confirm that they no longer wish to continue with the booking. Should the Visitor choose not to continue any payments made up to that point will be refunded in full.
  3. If the Owners have not heard back from the Visitor within 4 weeks it shall notify them again and if it has still not received confirmation within a further 2 weeks it shall have the right to terminate the booking. In such circumstances, The Owners will only be liable for the return of the deposit. It is important in order for the Owners to correspond with the Visitor that the Visitor keeps the Owners notified of any changes in their contact details by writing to David and Nicola Smith Wheelbarrow Castle Stoke Prior Leominster Herefordshire HR6 0NB. or by calling 07763 534422 or e-mailing us             

3.   Booking and Payment Terms

  1. For bookings made 6 weeks or more in advance, the booking for a holiday will be effective when a deposit of one fifth of the holiday price (rounding up to the nearest pound sterling) has been received by the Owners. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 7 working days. The full balance of the total holiday cost (including any increase made in accordance with these Terms and Conditions) will be payable not later than 6 weeks before the holiday begins.
  2. For bookings made for a holiday less than 6 weeks away, full payment must be made at the time of booking.
  3. All payments can only be accepted in Pounds Sterling and, should be made either by cheque or electronic transfer.

4.     Cancellation

  1. If a visitor wishes to cancel a booking it must give the Owners notice in writing as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation the Owners will endeavour to re-book the Accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid less £50.00 (fifty pounds) to cover office administration.
  2. If, following a booking, the full balance is not paid on time, The Owners shall notify the Visitor. If, after 30 days from the date on which full payment is due, full payment has not been received by the Owners then it may cancel the holiday booking and the above cancellation charges will apply and the Visitor remains liable for 100% of the holiday cost.

4.      The Owners Right to Refuse/Alter

  1. The Owners may, at their discretion, refuse any booking.

5.    Maximum Numbers of Visitors

  1. Occupation must be limited to the maximum number of persons for the Accommodation stated in the brochure or on the Owners website, in the available beds only – no tents, caravans or campervans are allowed.

6.    Services

  1. The holiday price will include all charges for water, electricity, or oil. Visitors must comply with the instructions found in the Accommodation regarding the appropriate fuel for use on open fires or stoves within the Accommodation. Any damage caused by using inappropriate fuel will be charged to the Visitor.

7.    Liability and Loss of Visitor Property

  1. Any Visitor’s property found at the Accommodation will be held by the Owners. Lost property will normally be disposed of if it is not collected within 6 months.
  2. The Owners will not be liable for any loss of property or any other loss or damage caused by it or its agents or contractors.

8.    Pets

  1. Dogs are permitted as indicated in the brochure and on the website. Where dogs are permitted then a maximum number of two dogs shall apply and only well trained dogs are permitted on condition that they are not allowed upstairs, on the furniture, and especially the beds, nor left unattended in the Accommodation. A charge will be made for each dog. No other domestic pets can be accepted by the Owners.
  2. Assistance dogs are permitted in the Accommodation and the restrictions and charges previously described in do not apply to such dogs, however the Visitor must notify the Owners of the intended presence of any assistance dogs prior to booking.

9.    The Owners Right of Entry

  1. As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. The Owners may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.

10.  Visitor Obligations

  1. The Visitor will be responsible for all payments and for any damage, other than that covered under the non-refundable accidental damage waiver fee (see paragraph 11), whether caused by the Visitor or his or her party and shall make his or her party fully aware of these Terms and Conditions.
  2. The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
  3. The Visitor must allow the Owner to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
  4. The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to The Owner or to any neighbours.
  5. Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.
  6. The use of candles or fireworks by the Visitor or his or her party at the Accommodation is not permitted unless expressly agreed in writing with the Owner.

11.  Damages and Security Charge

  1. The Owners recommend that Visitors hold personal insurance for accidental damage and personal liability.
  2. If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to the Owners immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.
  3. All bookings will be subject to a refundable damage deposit of £500 at the time of booking. The cost of any damages or breakages up to the value of £500 will be deducted from the deposit and the remainder refunded to you. If no damage or breakages happen during your stay, the deposit will be refunded to you in full within 4 weeks of the end of your stay. You will be responsible for the cost of any breakages and/or damage caused in excess of £500.

12.  Occupation

  1. The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.
  2. The maximum occupancy of the Accommodation shall not be exceeded.

13.  Arrival and Departure Times

  1. The Visitor and his or her party must arrive after 4.00pm on the first day of the holiday period and depart by 10:00am on the last day of the holiday period.
  2. The Visitor will be issued with a set of keys to the Accommodation on the first day of the holiday period and the Visitor must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.